Frequently Asked Questions

Products
Stock Availability?
  • Stock Availability is intended as a guide only as stock volumes can fluctuate. If an item is in stock, delivery should occur within 2-4 working Days, once your payment has been received.
  • Most of the products listed for sale on our website would be considered stock items by our suppliers however stock levels do fluctuate. As part of our quoting procedure Alpha Catering Equipment will always advise you as to availability
What if my goods are damaged?
  • Damaged Goods - If an item is received and is faulty in any way, other than from transport damage, you should notify Alpha Catering Equipment immediately by phone or email listing your contact name, address, phone, invoice number and details of the fault.
  • Check all items before signing for them. Please do not sign for and accept deliveries if the goods are obviously damaged in transit.
What are the warranties on equipment?
  • Warranty - All equipment sold by Alpha Catering Equipment is supported by the manufacturer's warranty period and any terms and conditions that may apply under said warranty. The Commercial Warranty period is advertised on our website. Equipment supplied is chosen for its ability to perform for you. We source the best products for the job from all the brands and types available to ensure your profitability.
  • There are two types of standard warranty normally available for commercial use: 
    1. Onsite warranty - applicable to items weighing over 40 kilograms 
    2. Return to manufacturer warranty - applicable to smaller bench top equipment. Transport costs and arrangements associated with back to manufacturer warranties are the sole responsibility of the purchaser.
Are the goods insured during delivery?
  • Insurance - Insurance for goods in transit is not included in the purchase price. If insurance is required by the purchaser it must be arranged by the purchaser either direct with the carrier or their insurance agent.
Customer Responsibility
  • As the customer who is requiring the products, it remains your responsibility to ensure that all items are correct and that the information supplied is also correct.
  • With over 8000 items displayed on our website, sometimes the information as listed is incorrect or not up to date and while we always try to display the correct product information, mistakes can be made.
Product Brochures
  • Most products on the Alpha Catering Equipment website have brochures available. These brochures can be found by clicking on the thumbnail image which will take you to the individual product page. The link for any brochures is found on the right hand column under the pricing information.
Retention of Title
  • All goods remain the property of Alpha Catering Equipment until they are paid for in full.
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Shipping
What about deliveries?

All deliveries are made on the following basis:

  1. All deliveries are made to kerbside (or dock) of delivery Address in the metropolitan area of Sydney, only. The purchaser acknowledges that it is their responsibility to provide labour and equipment to unload and position the goods on site at the purchaser’s expense. 
  2. For deliveries outside the metropolitan areas listed, all transport is at the purchaser’s expense and must be organised through Alpha Catering Equipment prior to shipping. It is possible to organise your own shipping. 
  3. Transport costs, where applicable, are included in the order form. 
  4. Insurance for goods in transit is not included in the purchase price. If insurance is required by the purchaser, it must be arranged by the purchaser either direct with the carrier or their insurance agent. 
  5. Purchase price does not include unpacking, placement or positioning of equipment or connection to services or removal of rubbish and packing crates. 
  6. Delivery costs as set out in the shopping cart are for standard deliveries within the Sydney Metro area. Non-standard deliveries may incur additional costs.
What about deliveries outside Sydney?
  • Yes, Alpha Catering Equipment delivers Australia wide. All our main suppliers have distribution centres in the major capital cities of Australia. They also maintain strong ties with the major transport companies so the cost of deliveries is not expensive. 
  • Please call our sales office on 1300 362 596 for a delivery quote.
Delivery Times
  • Delivery times are estimates only. Please note these times can be delayed due to customs clearance and transport delays, which are out of our control. Alpha Catering Equipment will work with our customers to try and obtain a positive solution when a delay affects your delivery.
Does Alpha Catering Equipment export outside Australia?
  • Yes, But terms are Ex-Warehouse, it Is the Purchaser’s responsibility to organise freight.
Are the goods insured during delivery?
  • Insurance - Insurance for goods in transit is not included in the purchase price. If insurance is required by the purchaser it must be arranged by the purchaser either direct with the carrier or their insurance agent. 
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Spare Parts
Do you supply spare parts?
  • Yes, Alpha Catering Equipment Can assist in sourcing parts if the equipment is still a current model.
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Shopping Cart
Is Alpha Catering Equipment an established business?
  • Yes, Alpha Catering Equipment was established in 1975. In April of 2004 we launched our first website. We have been the market leader for internet based businesses since.
Are the goods insured during delivery?
  • Insurance - Insurance for goods in transit is not included in the purchase price. If insurance is required by the purchaser it must be arranged by the purchaser either direct with the carrier or their insurance agent.
Can I cancel my order?
  • Cancellations - orders may be cancelled on the following basis:
  1. That the cancellation is received prior to commencement of manufacture for special orders.
  2. If the equipment is a stock item cancellation must be received three (3) working days prior to shipping
  3. A cancellation or re-stocking fee may apply, being a minimum of 25% of the purchase price.
  4. Alpha Catering Equipment reserves the right to claim back any credit card fees that are applied to the transaction. For Visa & Mastercard this would amount to 1.5% of the total cost. Amex is at a higher rate of 4.5% of the transaction cost.
Can I return my goods?
  • Return of Goods - goods returned for credit (other than damaged goods as listed above) will not be accepted unless prior arrangements have been made with Alpha Catering Equipment
  • All returned goods are subject to a minimum 25% restocking fee, and will only be accepted if returned in original condition, in original packaging with all original instruction booklets, warranty cards and documents. 
  • If the returned item has been used in any way it will be deemed to be second hand and no credit will be issued.
    Alpha Catering Equipment will always try to work with our customers to achieve the best possible result.
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Used Equipment
Do you sell used catering equipment?

No, Alpha Catering Equipment only deals in new equipment.

Will you buy used equipment?

No, Alpha Catering Equipment only deals in new equipment.

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